Integration is the central challenge of meeting strategic objectives in the Public Sector.
In a typical council there are hundreds of applications in service delivery processes, resulting in duplication of effort, errors, lack of process control, multiple views of citizens and huge financial inefficiencies. Connecting business processes means connecting systems, but point to point integration results in unmanaged chaos and dependence on supplier specific solutions results in an increasingly proprietary IT landscape.
Using an Enterprise Service Bus based on Microsoft BizTalk Server, councils can strategically integrate applications, within and between organisations, from all citizen contact channels through line of business departments, to the back office, and even to external partners. Service processes can be automated from a co-ordinated, managed hub, making each node transparent to the rest, and achieving:
- Managed business rules
- Connected business partners
- Process visibility and analytics
- Integration of disparate systems across organisational boundaries
Wisdom has extensive experience of helping organisations in the Public Sector to integrate their previously incompatible critical systems to achieve real business benefit and helping them to:
- Deliver better outcomes from a reduced cost base
- Streamline operations
- Meet regulatory challenges
- Build an application framework that scales with whatever demands arise over the years